We've recently announced a massive expansion to the Victorian Virtual Emergency Department (VVED).
The VVED allows you to access care for non-life-threatening emergencies, 24 hours a day, 7 days a week.
You will be connected to doctors and nurses via a video call and receive medical advice from the comfort of your home.
Click here for a short explainer video.
How do I register?
• You will need a phone, tablet or computer with a camera to use this service.
• To register, please use your phone camera and scan the QR code.
You can also visit vved.org.au
What happens after I register?
• You will be linked directly to the Virtual Emergency Department waiting room
and placed in the virtual triage queue.
• You will receive a text/email with the next steps.
• When it’s your turn, the nurse will consult with you and advise the best course of action.
What kind of medical help can I get?
• In many cases, we will be able to help you virtually, and organise tests and prescriptions
close to your home.
• We can provide self-care advice and a GP follow up.
• We may ask you to come into the Emergency Department.
Are interpreting services available to me?
• Interpreters are available, and you can request one during the registration process.
• You can also complete the registration form in your preferred language.
With 29 locations across Victoria, the Clinics provide expert urgent care 7 days a week, open early to late.
You do not need a Medicare card, an appointment or a referral from your GP.
When you visit, you'll be seen by an urgent care doctor or nurse.
Urgent Care Clinics are delivered by local health services and are supported by the Victorian and Commonwealth governments.
